2025-10-30
Cannot sign in at all
Terrible app, cannot sign in to app on iPad at all even after updating the app.
Updating
+10
#31 in Top Free Apps > Entertainment
-1
#35 in Top Free iPad Apps > Entertainment
Re
#97 in Top Grossing iPad Apps > Entertainment
iPhone Screenshots
iPad Screenshots
Description
With StarHub TV+, you can enjoy unlimited entertainment anytime, anywhere. From movies, dramas, variety programs, to kids TV shows and Live sports, there is something for everyone in the family. Simply select any of our packs to subscribe and start streaming.
On Demand - Binge watch your favorite movies and TV shows on demand.
Live TV - Check TV schedule and watch Live channels on the go.
Multi-device access - Available across mobile, tablet and popular web browsers (PC & Mac), so you can watch and resume across all devices.
No data charges - StarHub Mobile postpaid customers will enjoy no data charges when you stream on StarHub TV+ app.
Companion app - Existing StarHub TV customers can watch your subscribed channels on StarHub TV+ wherever you go.
For supported devices and FAQs, please refer to www.starhub.com/tvplus-faq.
Terms of Use: https://www.starhub.com/content/dam/starhub/legal-notices-and-terms/consumer/starhub-tvplus.pdf
What's New in Version 6.472.562
The update contains bug fixes and improvements for a better viewing experience.
Seller
Name
StarHub Cable Vision Ltd
Information
Developer
Categories
Version
6.472.562
Size
77.9 MB
Game Center
No
VPP Device Licensing
Yes
Rating
Rated 17+ for the following:
Infrequent/Mild Cartoon or Fantasy Violence
Infrequent/Mild Medical/Treatment Information
Infrequent/Mild Profanity or Crude Humour
Infrequent/Mild Simulated Gambling
Infrequent/Mild Alcohol, Tobacco, or Drug Use or References
Infrequent/Mild Realistic Violence
Infrequent/Mild Mature/Suggestive Themes
Frequent/Intense Contests
Infrequent/Mild Horror/Fear Themes
Gambling
Infrequent/Mild Sexual Content and Nudity
Compatibility
iOS 12.0 or later
Devices
iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPhone 16, iPhone 16 Plus, iPhone 16 Pro, iPhone 16 Pro Max, iPhone 16e, iPhone 17, iPhone 17Pro, iPhone 17ProMax, iPhone Air, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPad Air 11-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi + Cellular, iPad Pro 11-inch (M4) Wi-Fi, iPad Pro 11-inch (M4) Wi-Fi + Cellular, iPad Pro 13-inch (M4) Wi-Fi, iPad Pro 13-inch (M4) Wi-Fi + Cellular, iPad mini (A17 Pro) Wi-Fi, iPad mini (A17 Pro) Wi-Fi + Cellular, iPad (A16) Wi-Fi, iPad (A16) Wi-Fi + Cellular, iPad Air 11-inch (M3) Wi-Fi, iPad Air 11-inch (M3) Wi-Fi + Cellular, iPad Air 13-inch (M3) Wi-Fi, iPad Air 13-inch (M3) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)
Languages
English
App Store: Customer Ratings
Ratings & Reviews
1.3 of 5 (369 Ratings)
App Store: Customer Reviews
2025-10-22
Poor apps
Watching the show using this apps my device getting hot & the app response very slow lagggggg
2025-10-04
Trash app
垃圾
2025-09-29
Failed app and no improvement team
Apps keep saying I exceeded my streaming when I only use 1 device to stream. No way to reset or clear cache. Terrible FAQ and no support provided. Service team never care to help or improve
2025-09-28
Pathetic excuse for an app
Fkin thing keeps saying I have more than 5 devices connected. I pay good money for this trash
2025-09-21
Extremely lousy
Have no support honestly. Gonna cancel the subscription soon!
2025-09-20
App crashes and can't reenter
App crashes twice and because it logs my previous sessions as ongoing streams. I can no longer watch it
2025-08-31
Crashes all the time
Is no one bothering to update this app? Crashes every time I watch football. This is what virtual monopoly does between StarHub and SingTel… all can’t be arsed to fix problems like this zzz
2025-08-24
Login page cannot launch on iPadOS 16
On my old iPad running iPadOS 16, the login page says 404 page not found. The new iPad running iPadOS 18 has no such problems.
2025-08-24
Buggy app
they really should fire their entire tech team for this app
2025-08-03
Designed by people who don’t use their service regularly or at all
If I could give it less than a 1 star, I would. Forced to upgrade. Terrible design of UX, feels as though it’s just a ‘designer’ who just throw in ideas for a media platform who doesn’t watch cable at all and doesn’t understand key functionality and the average user journey of someone who still uses Starhub cable. What is this rage inducing thing, basic functionality is subjected to unnecessary added steps to get to, visuals are convulsed and so much noise presented in what used to be otherwise clear cut info at a glance like the guide. Additionally, when going into the menu you’re subjected to ads! It’s like paying for YouTube premium at a much higher price and still being subjected to something that you should be exempt from! Please please relook at UX and UI, please put in more thought into something that people are putting money into if not just close the whole service down. Or hire designers or even consultants who genuinely use the service instead of those that just ‘use’ it once a for the project and suddenly think their design is the masterpiece that triumphs over the ‘old and outdated’ one for the sake of ‘new and improved updates’.
If anyone see this, please consider other alternatives seriously…
2025-07-26
Useless app
Absolutely useless app. Hangs all the time and need so many click to find what u need. Worse is that this is actually a paid service. StarHub need to wake up their idea and not take customer for granted
2025-07-03
Lousy and Laggingg
The app used to be stable
now is becoming from bad to worst!!!! pls do something and didn’t expect Starhub to have such poor quality app 😡
2025-06-17
dreadful service
Starhub gets worse with every update. It’s clunky and annoying now. Terrible product.
2025-05-25
Eff Starhub
how starhub can charge exorbitant prices for their programmes and then proceed to put out these kind of rubbish apps are beyond me. the fact that this app made it past beta is a testament to the incompetence of your whole team.
2025-04-19
Bad to worst
Very bad user experience. Keeps having error which prevent multiple-stream. Called StarHub so many times to try and resolve this matter. It’s been more than 3mths. Matter not resolved, still required to pay full price the whole time. Atrocious handling
2025-03-08
Lousy app
The app is very lousy
2025-02-19
CDN Error
Slow and not a cup of team user experience.
2025-02-16
Update for what
Lousy app, can't view picture in picture anymore, can't adjust volume on screen anymore, can't adjust brightness on screen, can't this can't that, everything can't, amateur media app. Only thing they are good at is sending you emails to pay your bill 1 month before it's due.
2025-02-03
What's the point?
What's the point of forcing users to download the app, create an account, just to login to watch cable TV? So starhub can farm more emails?
More painful than it needs to be.
2025-01-31
Apple TV
Need to have the app on apple tv also
2025-01-13
Genuinely the worst app in the world
It could not be worse. Ui and Ux is awful. Crashes more than Max Verstappen when he’s not in a winning car. Just so, so, so bad. I think someone with zero experience could code something better in a day or two using ChatGPT.
2025-01-05
Poor af
Poorly designed app. Starhub clearly doesn’t care becuase they have the PL broadcast rights. It is 2025 and I cannot make my screen brighter without having to pause my stream or restart the app. The reviews speak for themselves — but there’s a monopoly here and Starhub knows it.
2024-12-05
App made by idiots. This company didn’t care if it didn’t work
Inconsistent logins and never worked 90% of the time.
2024-11-29
Ridiculous
This is the worst, most user unfriendlyand laggy app I have ever used. They can take reference from the dozen other streaming apps they have on their app but they choose not to. Every single action takes at least 1 sec response time.
The picture quality when streamed on my TV is so low quality. It's so pixelated. Unbelievable.
How is it the case when I'm using their 10gbps plan?!
How do they get by selling this app to consumers??!!
2024-11-25
The WORST Streaming Service Ever
The title says it all! The absolute worst. SingTel was so much better. For no reason StarHub wins the bid for EPL rights and have not bothered about providing the experience fans are seeking and used to. If I can rate zero I would
2024-10-05
Full of bugs, doesn’t stream sometimes, and can’t airplay
Please get well soon, SHTV!
2024-10-05
Insane that I paid for a subscription
If someone sold faulty products in other industry it would be fraud, but Starhub consistently makes terrible apps with terrible broadcasts and gets away with this. Corruption and joke of a company
2024-09-22
Can’t load PL half the time???
This app is so bad - paying for something that barely works. How do they still have the license for this?
2024-09-15
Simply not working
I downloaded it several times on my tab and it simply doesn’t want to work. Waste of time. Fortunately I can still watch through my TV smart. Poor servicing……..
2024-09-12
Would give 0 stars if I could
Why do you force users to login and authenticate using an APP when you already provide a physical set top box??? Nonsensical. Useless app. Probably a data and security risk too.
2024-09-08
Poor UX Interface
My parents were using the old fibre TV box. It was more responsive and user friendly. Simply key in the channel and it’ll load. Now, they have to go to the home page where it’s filled with info they don’t need or channels they didn’t subscribe. Have to go to Guide section just to watch tv. Select or change any channel and it’ll lag or stuck loading. Just give old people a break, why is it so difficult just to watch TV?
2024-09-02
Overpriced for this service
Mobile and TV apps are just terrible for 2024, everything is inconvenient.
2024-09-01
Worst app update ever
Don’t know what is so good about this app update… I think I m gonna cancel this subscription cos I can’t even manage to view it on my LG TV and stuck with watching in my smaller screen mobile … feel SingTel was better … Updates suppose to have improvements from previous app… this is worst than the previous version… Time for a change…
2024-08-25
Terrible company with terrible app
Terrible company. Does not support airplay. No Apple TV
2024-08-25
Horrible service
Joke of an app by a joke of a Telco.
2024-08-17
Just delete this app
Subscribed for premier league on the website, didn’t ask for payment information but order got confirmed. Tried watching on StarHub TV+ web app, got asked to download the app on my phone. Downloaded this app, and the app asked me to contact customer service to subscribe to premier league. ????? Do you just like wasting people’s time?
2024-08-17
Horrible App
It’s quite embarrassing that an app by a “big telco” has 1 star rating on the App Store? Also what’s with the app not being compatible with Apple TV? Are we living in the early 2000s?
2024-08-17
Appalling StarHub quality as always across all devices
Fix it please you clowns. Regularly crashes, locks me out despite subscriptions valid. Keep having to delete apps on all devices. The most frustrating company to subscribe to EVER
2024-07-10
Unable to watch on 2 devices
This new app is horrible. Unable to watch on 2 devices at the same time. If you cannot deliver a decent product, please reinstate the old app which works.
2024-06-21
It simply does not work
I bought a Euro 2024 package to stream with the app.
I get an error PLB - 300 message when I want to load any video.
I contacted customer service through WhatsApp which couldn’t anything and told me to call 1366. I had 1366 on the the line for 40 minutes which ended up telling me someone would call me in 3 days. That’s quite a few games missed for 108$.
2024-06-21
QR code scanning not working in the app for iOS phone.
The QR code scanning not working in the app for iOS phone. So end up having to do login using username and password which is troublesome especially when doing using tv remote control for the login for tv.
2024-06-21
Keep having error messages
This app is the worst of them all. You can’t figure out what is the issue. Paid for Euros yet I need to go and watch it on an illegal stream due to your incompetence.
2024-06-20
Unstable
Keeps crashing and giving error codes.
StarHub likes to hype up this app by saying you can watch channels anytime anywhere but what’s the use when a tech company can’t even get the basics right.
Scam!
2024-06-19
Can’t watch Euro 2024 on phone. Always error!
Subscribed to Euro 2024. Paid $108 but can’t watch on Starhub TV+. Always said error! No matter how many times i log in and out. Damn frustrating Starhub!
2024-06-19
Rubbish
This is the most temperamental app I’ve ever used. Constant error messages trying to watch a live game - just need to keep on trying and eventually the game comes on. If you then leave the app to read email/texts etc then the cycle repeats. Incredibly frustrating. Starhub happy to take our money for the Euros but deliver a pathetic viewing experience
2024-06-17
I PAY FOR WHAT
PAID FOR EURO 2024 BUT CANNOT EVEN WATCH BECAUSE KEEP SAYING ERROR AND KEEP CRASHING
2024-06-17
Joke of an app
The only thing more useless than StarHub is Starhubs app
2024-06-17
App rarely works
Had enough of this app. Every time i would want to watch a live game when i am outside, the app would say try again later
2024-06-16
UX is just not good
Please fix your user experience. It is impossible to use the app since you’ve revamped the design. It all over the place. I can’t even find channels I want. Clearly it’s affecting other users too. Please take this feedback and work on some improvements. And recently there’s some error that keep occurring which doesn’t load the channel.
2024-06-13
Lousy app
It crashes at least once a week, if not more often. I have to repeatedly delete the app and re-download. Sometimes that doesn’t work so I have to call StarHub to fix the issue. Extremely frustrating. The reviews have been poor for years. StarHub should consider hiring a new IT team.
I gave it one star because the service staff manning the help lines have been responsive. The app gets 0 stars
2024-05-26
EPL channel 221 on a Samsung tablet is pixelated
The EPL channel 221 video is pixelated and grainy if you watch it on a Samsung tablet device. I’ve used different types of Samsung tablets and all have the same problem. The other channels work fine but of course ch221 is the main channel. Have raised concern to Starhub but keep telling to reinstall and finally to watch on website (so why do we need an app?)
2024-05-25
Error - 300 after app update
Absolutely abhorrent user experience. The interface is unintuitive and is not built well. Worst part now is I cannot even watch live tv after the update. A joke of a product
2024-05-23
I want my money back!
I am paying monthly subscription for the StarHub TV+. But I am unable to view any shows I missed like previously. I tried logging out and in again but still unable to view anything. WTH had StarHub done?
2024-05-19
Is IMDA of any use?
This is one of the worst apps made for Apple iOS. The only reason I use it to watch premier League. And guess what? For any important match the app dies and gives error. Guess not much can be expected from telecom companies run by ex-bureaucrats. As a consumer in Singapore do we have any recourse to this pathetic s show? No. CASE and IMDA are just impotent organizations big on words and zero on action. If I can rate this app zero, I would have done that.
2024-05-18
Totally useless
An app bad as it can get. Try to find the channel program… not available, try to find anything, not available. This app has an overall review score of 1 star and yet, the developers see no reason to make changes. This should lead to management change!
2024-05-05
Very poor user experience updates
The latest updates to the tv Starhub app are worse than the old version, the design team has somehow managed make the experience worse, clearly simplicity and ease of use were not part of the outcome. To find what is relevant takes far too many clicks, the filtering behaviour is very poor because of this. There’s no indication of the programme that is playing! Only a useless image of a logo that serves little relevance. There is also huge latency which compounds the poor user experience, and the app has connectivity issues with the tv which weren’t there with the old app - now seems to be frozen in ‘loading user profile’ so unable to even watch anything, absolutely rubbish. Updates are supposed to improve the customer experience not make them worse, seems both design and development teams need an overhaul, absolutely terrible tv experience.
2024-05-04
Lousy app👎👎👎👎👎👎
Can u imagine after 4hrs cant even finished 1 espiode.. watch 20mins kick out.. login again want to move to last watch and kick out again.. starhub please do something.. we are force to update the apps and the apps has proved to be worst than before👎👎👎👎
2024-04-28
Worst and scam app
This is a buggy and laggy app. I highly suggest you do not use StarHub TV+. They charge you high premium and the app always hang. Worst thing is the customer service can’t solve anything and they don’t even refund you. Feel like a scam.
2024-04-27
Function cannot work
The old version, can cast on TV 24hr replay programme. now it doesnt work. whats the point of upgrading the interface when basic function that worked well in the old version doesnt even work now? Does anyone even test the APP they release??
chat to the starhub live operater about the issue, keep going back to the same pointless question about my TV, WIFI etc.
really disappoint and give up talking to their folk… asked me IF they have address my issue. i replied “nope…. “, still can respond along the line “i hope we have address ur issues”… seriously… know when no to follow the script.
2024-04-14
Navigation poor and unstable
This app is getting worse with every release. Navigation went from grid to icon. Error PLB300 is frequent. Unstable. Hangs. Requires logout and login. Less stable than previous. No fast forward 10 seconds. And this is the most expensive streaming subscription I pay for and has the worst UI UX. Embarrassment to Singapore. IMDA should investigate.
2024-04-13
Can’t log in?
StarHub forced me to login again on the iOS app. But when I try to touch the “login” button, there’s no response. While I’m using an older iPad Pro, there shouldn’t be a reason why the app can’t function properly!
2024-04-13
Petition revert previous UI
Current UI is poor. Previous UI can easily catch up on drama across the day . Now i can only watch at scheduled timing. Is a downgrade from 4 stars to 1 star now . 1 star being at least app can still stream.
2024-04-06
From bad to worse
I have purchased the StarHub Premier league package but am unable to even stream it on the app. The app requires me to “contact staff on my purchase for the match” even though I already have subscription to it.
Absolutely garbage of a company and of an app.
2024-04-03
Do not launch UI before fully testing it
New UI gave a refreshing outlook to the dated feel of the previous. However, marred with bugs and sluggishness of the new interface. It makes me miss the old version more. At least the old one works. This is typical of something that looks pretty but totally not functional
2024-04-02
Crappy app, cant even stream channels that are paid for
App is buggy. Takes forever to load content. Even the channels that are paid for are at times not active when live sports is ON. This is seriously disappointing from starhub.
2024-03-31
Horrible Navigation
The new/updated app design is totally unfriendly. The numbering of channels seems to have disappeared. I now need to recognise the image icons to locate the channel I’m looking for. And am still waiting for the ability to watch sports programmes on demand, which seems to have been scheduled for a later update. Whoever decided to release this version has obviously no clue how people look for or watch programmes on the phone. It’s designed like it’s an old school TV.
2024-03-25
Worst app and bad upgrade
Starhub is so bad in their upgrades. Starhub TV+ current upgrade is pathetic. Not working in phone at all and in tv the streaming quality is bad.
Not sure why I am paying my subscription for such inferior service.
2024-03-23
Keep crashing when casting to Tv
When casting to TV, it just suddenly crashed and cannot be started anymore, the app just keep crashing non stop. Then TV app itself cannot play audio 2 , both phone and tv app not working as normal. Very bad design
2024-03-21
Worst update ever
This recent update which supposedly improves viewing experience is doing the complete opposite. Gone is the straight forward channel directory. Finding channels and previous day programs is so complicated and time wasting.
Give me back the old format!!!
Don’t undo something that works fine and replace it with rubbish!
What’s the point ?
Minus ratings
2024-03-16
Not supported on Apple TV
Switched over to starhub for my football Content. Been a starhub mobile user for close to 17 years. Now that I've the TV service. It's just disappointing that I can't watch it on my APPLE TV. Had no issues with SINGTEL TV GO in the past as it was supported. Hope Starhub would look into this.
2024-03-13
More complicated.
Used to be an easy to use app but after the update it has become complicate to use. Need to scroll much more to reach the program you want to see. The menu language used to be easy to understand with a mixture of Chinese and English but now one can only either choose Chinese or English. Quite unfriendly.
2024-03-09
Terrible update
This is a really terrible update, the TV guide grid has been removed as has the search functionality. It’s now hard to find what I want to watch.
Inexplicable really. How can functionality go backwards with an update?
2024-03-06
Premier League extended highlights gone
After the latest update, extended highlights was taken off or could not be found. Other than that UI has some improvements.
2024-03-03
Premier League Replay Interface is Poor
Spoiler alert - When mousing over the replay, the album art shows the final score. For those who want to watch the replay without knowing the final score upfront, please ask someone else to access the replay or try to be like Birdman when clicking on the match to start it. LOL
2024-03-01
StarHub TV+
Why has the format changed???
The previous format was extremely User Friendly because in the grid format you would be able to see all the channels line up of viewing for the night and be able to decide what to watch and when - now you can only see what programme is currently available and click on that and ONLY see the next 2 shows!!! Why???
In addition, you NOW have to log in, input your favourites and click each programmes icon - also there is no indication of the Channel number.
Not a Very Happy User, hence my 1 star rating!!!
2024-01-14
Player error
I am unable to watch EPL on the app on both my mobile devices despite being a sports+ subscriber.
Kept being prompted to either log out of the app, or to install the app again.
Did both to no avail. Was hoping to catch a live game while overseas but this app has failed me time and again.
Truly disappointing and frustrating.
2023-08-23
Black screen
Screen will turn black with only audio running. Consistently happened especially when watching on mobile data. Poor experience
2023-08-12
Very bad
Device mgmt already said 2 devices. Still getting the max active session error. Then I logged out and tried to login, 504 bad gateway issue. They can’t even handle this very basic function like login properly. Now is just the start of the season……
2023-05-28
Frustrating
App doesn’t work on wifi, doesn’t cast well and multitude of issues with payment (non automated) and issues logging into the accounts. What a bummer that EPL supporters have to deal with such horrible service!
2023-05-24
Starhub TV+ App
Starhub TV+ occasionally gives intermittent breakdowns when watching the show on mobile.
At time no audio for few seconds and at time video stopped when using 4G or 5G signal. Wi-Fi signal lesser issue only interrupted on audio for few second.
We hope the authorities can monitor the performance of the connection, it pretty frustrating watching a show in this condition!
We appreciate your understanding.
Thank You!
2023-03-31
Airplay option is disabled
When I tried to cast program using my iPhone, it prompted allow access to local network. After allowing access, the cast icon itself went missing! Now I don’t know how to cast to my tv. I tried on my iPad as well same result. Starhub, please find the solution!
2023-03-17
Login issues
You will have to manually log in and log out after using the app. If not you will be not be able to access the app after 5 attempts. And it take ages to rectify with customer support. My login issue was reported on the 4th of February 2023, to date after 1 and a half months I still can’t get to login and use the app. Customer service is also pretty much useless. Always replying with, our dedicated team is working on your issue, please be patient. We will provide you with an update once a available. Pretty amazing that a simple login issue is taking so long to be resolved.
2023-03-03
Poor PremierLeague streaming
I have used your stupid app on iPhone and iPad. Very often, I encounter the following issues
- screen hang
- maximum session reached after switch to watch different channel even though I am using the same device.
- low resolution when watching premier league
When I call your helpline at 1633, your Helpdesk is useless, giving me standard text book answers. Worse, ask to wait for 24h for network team to get back. Ask for your manager, the Helpdesk rejected.
What else are you good at, StarHub? If you cannot provide football service like what SingTel had done, pleasssss. Do not bid for Premier Legue next time. Do us fans a favour.
If I can give you a -5 stars, I will do so.
2023-01-29
So far so good
Been using this app for close to 5 months now and it’s been alright. Though there are constant crashes which is kind of annoying but it is still watchable.
One thing that I would like to see is to be able to skip forwards or backwards 10 secs like other streaming platforms that have already offered this kind of item. Like whenever I have a message to reply while watching a catch-up show, it will go back to the start and it’s kind of irritating to say the least. Please implement this, would be great.
2023-01-03
App could use improvement !!!
Wish there was a Picture in Picture function for this. Some times I’m watching a match on the go and I want to still be able to text without missing the game just cause I have to close the app to open another
2022-12-17
Skipping of drama episodes
Earlier some months, I can’t watch other subscribed movies on my phone. Recently wanted to watch hk dramas, managed to watch on phone n cast on smart tv. Was fine for a few days, suddenly it skipped to the next episode every 5 mins n continued next even when I didn’t adjust it. Happened many times n StarHub so far haven’t replied me. I have to wait for another few days to get a return call from StarHub backend team.
My new comments after the above, every time there's a maintenance going on, on StarHub mobile, my channels on tv keep lagging n finding signal or something whenever I cast from mobile.
When is StarHub going to settle this issue?