Very user friendly, design also top notch

1. They do not have a hotline. Go down to 1 out of the 3 outlets or contact via their Facebook messenger if you need support. 2. They claim to have auto-billing, But their system do not work well. Payment have failed to deduct 2 months consecutively for me before deciding to port-out. (my card is valid and details are correct) Zym Help Article stated that their system will attempt to deduct another 3 times before suspending your service, however, payment deduction continues to fail due to system fault. 3. Upon failed deduction of payment, line will be suspended. Either make payment at the 1 out of the 3 outlets or PayNow them. Note: - if you PayNow them, you will need to tell them all your info. - If you're paying on behalf of someone else, remember to tell them your full name. Their finance needs that for confirmation - Any failed payment (due to a system fault), your line service will be suspended in the morning - Their finance team starts work at 10 am - The earliest you can get your line back up is 12pm (with expedite), I can't imagine how long more it will take without expedite. (10am + 1 hour for finance team to process payment + 1 hour for backend team to activate your line) - You have to tell their support step by step, what's next because they're not experienced like other telco - I made payment for 2 months upfront. They only process 1 payment after 6 working days - They will try to call you during the processing of the payment, but their number has +65 in front, hence it is very common to skip the call because scammers always have +65 - They do not leave any messages if they failed to reach you - Meanwhile, you can still use your line after contacting the support in case of line suspension, but they're most likely going to suspend your line service again if the finance team does not process your payment within 5 working day, which happens on my case. 4. Most likely you will need to make payments manually every month since auto-billing does not work 5. Support will get back to you "shortly". Everyone's understanding of "shortly" may differ, remember to clarify with the support how long is it exactly. Sometimes it can be 1 to 2 hours, sometimes it can be 6 working days. 6. The system and mobile app is under maintenance on routine, it could be down or not responding sometimes 7. Logging in, Forget Password, seems to encounter a lot of unknown errors. 8. Website footer links are not setup. e.g. Knowing your bills, Store Locations, Legal, Terms & Conditions, Privacy Policy 9. Not user-friendly. Not suitable for the elderly or users who want fuss-free 10. Although it is a subsidiary of MDR Limited (same as Singtel), the quality of network and customer service is nothing near Singtel. 11. Starting June 30, 2022, apps submitted to the App Store that support account creation must also let users initiate deletion of their account within the app. However Zym APP do not allow account deletion. I wish you the best of luck.

Unable to log in. Resetting password doesn’t work as well since the link sent via email is invalid. Apps on beta works even better than this.

This apps is really sh it...

I am still unable to log in ... And today is the third or second day... please get it solve

What’s the point of this app when I can’t login to my account???

The screen simply tells me to port in my card however there’s no way to do that on the website. May I know what the app is for then?

after keying in my email and password, a blank screen pops up meaning that it’s clearly an app issue, reached out to customer service via IG and we just went in circles with them asking me to delete and install the app again and asking if i have my mobile data switched on for the app

i even show them a screen recording of what went wrong but they eventually gave up and told me to go down to a stall to solve it

experience at the store was even worse, the reply i got from the lady was that “my colleague uses an iphone too and she has no issue logging in” with no other solution for me